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To establish a Call line, in the Groups admin center, expand, select, and after that choose. Type a name for the Call line in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to include a resource account for this Call queue.

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Select the button next to the resource account you want to designate to this Call queue. At the bottom of the pane, choose the button. If you require to create a resource account: Under, pick the button to add a resource represent this Call queue. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Enter a descriptive. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, select the button. Agents see the resource account name when they get an inbound call.

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Assign outbound caller ID numbers for the representatives by defining one or more resource accounts with a phone number. Representatives can pick which outbound caller ID number to use with each outgoing call they make. Within the Calls App, agents can use their Call Line (CQ)/ Car Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to allow agents to utilize for outgoing caller ID purposes. Select the button next to the resource account with an appointed telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed contact number: Under, choose the button to include a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Agents see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you've produced this new resource account for calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. When you have actually chosen a language, choose the button at the bottom of the page. Specify if you desire to play a greeting to callers when they show up in the queue.

The uploaded recording can be no larger than 5 MB. If you pick, the system checks out the text that you type (as much as 1000 characters) when the Call queue answers a call. Note When using Text to Speech, the text must be entered in the language picked for the Call queue.

Groups provides default music to callers while they are on hold in a queue. The default music provided in Groups Call lines is without any royalties payable by your company. If you wish to play a particular audio file, choose and submit an MP3, WAV, or WMA file. Note You are responsible for independently clearing and protecting all required rights and authorizations to use any music or audio file with your Microsoft Teams service, which might consist of intellectual residential or commercial property and other rights in any music, sound results, audio, brand names, names, and other content in the audio file from all relevant rights holders, which may consist of artists, stars, performers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other celebrations who own, control or certify the music copyrights, sound effects, audio and other intellectual home rights.

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Review the requirements for adding agents to a Call queue. You can add up to 200 agents through a Groups channel. You should belong to the group or the developer or owner of the channel to add a channel to the queue. To utilize a Teams channel to manage the queue: Select the radio button and select (overflow call answering).

Select the channel that you want to utilize (just basic channels are totally supported) and choose. The following clients are supported when using a Teams channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you use this option, it can use up to 24 hr for the Call line to be totally operational.

You can amount to 20 representatives separately and as much as 200 agents through groups. If you wish to add specific users or groups to the queue: Select the radio button. To to the queue: Select, look for the user, select, and then select. To to the line: Select, look for the group, choose, and then choose.

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Note New users contributed to a group can use up to 8 hours for their very first call to get here. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as representatives to the Call line. Important Understood concern: Appointing personal channels to Call lines When using a private channel calls will be distributed to all members of the group even if the personal channel only has a subset of employee.

lowers the amount of time it takes for a caller to be connected to a representative after the agent accepts the call. For conference mode to work, agents in the Call queue must utilize one of the following customers: The most recent variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts must be set to Groups, Only mode. Agents who do not fulfill the requirements aren't consisted of in the call routing list. We advise making it possible for conference mode for your Call lines if your representatives are using compatible customers (overflow virtual receptionist). Suggestion Setting to is the recommended setting. overflow call answering. When you have actually picked your call answering alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is required if Teams users need to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in queue for up to 2 seconds when very first signing up with the call.

If you require to utilize Conference mode, select,, or as the. If you need to use Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the combination of and isn't supported. If you need to utilize, select,, or as the.

When using and when there are less contacts queue than available agents, only the first 2 longest idle representatives will be provided with calls from the queue. When utilizing, there may be times when an agent gets a call from the line soon after becoming unavailable, or a brief delay in receiving a call from the queue after becoming available.